oVPN is a Sweden-based VPN provider with a strong focus on privacy. If you have decided to end your subscription, this guide covers how to cancel, what to expect regarding refunds, and how to manage auto-renewal settings.
How to Cancel oVPN
Cancelling your oVPN subscription is handled directly through your account dashboard on the oVPN website. Follow these steps:
- Log in to your account — Visit ovpn.com and sign in using your registered email address and password.
- Navigate to account settings — Once logged in, locate the account or subscription management section. This is typically found under your profile menu or a dedicated "Subscription" tab.
- Find the subscription or billing section — Look for options related to your active plan, billing cycle, or renewal settings.
- Cancel or disable auto-renewal — Select the option to cancel your subscription or turn off automatic renewal. oVPN's model generally allows you to stop future billing without immediately terminating access, meaning you can continue using the service until the end of your current paid period.
- Confirm the cancellation — Follow any on-screen prompts to confirm your decision. You may receive a confirmation email — keep this for your records.
If you encounter difficulties cancelling through the dashboard, oVPN offers customer support via their website. You can reach them through their support system or contact form to request cancellation assistance directly.
Refund Policy
oVPN offers a money-back guarantee for new subscribers. The guarantee period is stated on their website, and it allows users who are unsatisfied with the service to request a full refund within that window. To claim a refund, you would typically need to contact oVPN's support team directly and submit a refund request, providing your account details.
It is important to note that refund eligibility may depend on specific conditions, such as whether excessive data usage has occurred during the trial period or whether the account is a renewal rather than a new purchase. Always check the current terms and conditions on ovpn.com before assuming eligibility, as policies can change.
Payments made through third-party platforms — such as app stores — may be subject to that platform's own refund policy rather than oVPN's directly. In those cases, you would need to request a refund through the relevant app store.
Managing Auto-Renewal
oVPN subscriptions are set to auto-renew by default at the end of each billing cycle. To avoid being charged for another period, it is important to disable auto-renewal before your renewal date. The steps for this are covered above in the cancellation process.
If you are unsure of your next renewal date, check the billing or subscription section of your account dashboard, where your current period end date should be displayed. It is advisable to cancel or disable renewal with enough advance notice — at least a few days before the renewal date — to avoid any complications with billing timing.
What Happens After Cancellation
After cancelling or disabling auto-renewal, your oVPN account should remain active until the end of the period you have already paid for. Once that period ends, you will lose access to the VPN service. Your account may remain accessible on the website for a period of time, but the VPN connection will no longer function.
Points to Keep in Mind
- oVPN is based in Sweden, which falls under EU jurisdiction and is subject to GDPR, which may affect how your data is handled after account closure.
- If you wish to have your personal data deleted, you may need to submit a separate data deletion request, which is a right afforded under GDPR.
- Always retain any cancellation or refund confirmation emails as proof of your request.
If oVPN scores only 55% in overall ratings, you may want to explore alternative VPN providers before or after cancelling to find a service better suited to your needs.