AdGuard VPN is a virtual private network service operated under Cyprus jurisdiction. If you have decided to cancel your subscription or disable auto-renewal, this guide walks through the steps involved in the cancellation process, refund eligibility, and how to manage recurring billing.
How to Cancel AdGuard VPN
AdGuard VPN subscriptions are managed through the AdGuard account portal rather than through the app itself. Follow these steps to cancel:
- Visit the AdGuard VPN website at https://adguard-vpn.com and log in to your account using your registered email address and password.
- Navigate to the account settings or subscription management section, typically found under your profile or billing area.
- Locate your active AdGuard VPN subscription and select the option to cancel or disable auto-renewal.
- Confirm your cancellation when prompted. You should receive an email confirmation that your subscription will not renew at the end of the current billing cycle.
If you subscribed through a third-party platform such as the Apple App Store or Google Play Store, the cancellation process differs. In those cases, you must cancel directly through the respective platform's subscription management settings, as AdGuard does not control billing processed by third parties.
What Happens After Cancellation
Cancelling your subscription does not immediately terminate your access. Your AdGuard VPN subscription remains active until the end of the period you have already paid for. Once that period expires, access to premium features will stop. Your account itself will remain open unless you separately request its deletion.
Refund Policy
AdGuard VPN offers a 30-day money-back guarantee for new subscribers. If you are within the first 30 days of your initial subscription purchase and are not satisfied with the service, you can request a refund by contacting AdGuard's support team through their official support channels.
To request a refund:
- Contact AdGuard VPN support via their website's help or contact section.
- Provide your account details and reason for the refund request.
- Wait for the support team to review and process the request.
Refunds are generally not available for renewal payments or purchases made after the initial 30-day window. Subscriptions purchased through the App Store or Google Play are subject to those platforms' own refund policies, and you would need to request a refund directly through Apple or Google in those cases.
Managing Auto-Renewal
By default, AdGuard VPN subscriptions are set to auto-renew at the end of each billing cycle. To prevent an unwanted charge, you should disable auto-renewal before your next renewal date. This can be done through your AdGuard account dashboard under subscription or billing settings.
It is advisable to disable auto-renewal well in advance of your renewal date rather than waiting until the last moment. Some payment processors may initiate the renewal charge a short period before the official renewal date.
If you subscribed via a mobile platform, disable auto-renewal through that platform's subscription settings. On iOS, this is found under Settings > Apple ID > Subscriptions. On Android, it is accessible through the Google Play Store under Manage Subscriptions.
Deleting Your Account
If you wish to fully delete your AdGuard account and associated data, this is a separate step from cancellation. You would need to contact AdGuard's support team or use any account deletion option available within your account settings. Deleting your account will remove your access to all AdGuard products tied to that account.
Summary
Cancelling AdGuard VPN requires action through your AdGuard account dashboard or the third-party platform you used to subscribe. The 30-day money-back guarantee provides a refund option for new subscribers who are dissatisfied early on. Disabling auto-renewal is the most straightforward way to ensure you are not billed for a future cycle you do not intend to use.