CyberGhost is a Romania-based VPN provider that operates under one of the more privacy-friendly jurisdictions in Europe. If you have decided to end your subscription, this guide covers the cancellation process, refund eligibility, and how to manage auto-renewal settings on your account.

Understanding Your Subscription Before Cancelling

CyberGhost offers subscriptions across multiple billing cycles, including monthly, annual, and multi-year plans. The length of your plan directly affects your refund eligibility, so it is worth reviewing your original purchase terms before proceeding. Longer-term plans typically come with an extended money-back guarantee window compared to the standard monthly plan.

How to Cancel CyberGhost — Step by Step

CyberGhost does not offer a one-click cancellation button within the app itself. Cancellation is handled through your account dashboard or by contacting customer support directly.

Option 1: Cancel via the Account Dashboard

  1. Visit the CyberGhost website at https://cyberghostvpn.com and log in to your account.
  2. Navigate to your account settings or subscription management section.
  3. Locate your active subscription and look for the option to manage or cancel your plan.
  4. Follow the on-screen prompts to confirm the cancellation.
  5. You should receive a confirmation email once the process is complete. Keep this for your records.

Option 2: Cancel via Live Chat or Support Ticket

If you cannot complete the cancellation through the dashboard, CyberGhost provides 24/7 live chat support.

  1. Go to the CyberGhost website and open the live chat feature.
  2. Inform the agent that you wish to cancel your subscription.
  3. You may be asked to verify your identity using your registered email address or account details.
  4. Request written confirmation of the cancellation before ending the chat session.

Alternatively, you can submit a support ticket through the help section of the website if you prefer not to use live chat.

CyberGhost Refund Policy

CyberGhost advertises a money-back guarantee, with the duration depending on the type of plan purchased. Monthly subscribers are typically offered a shorter guarantee window, while longer-term plans come with an extended period. You should check the exact terms that applied at the time of your purchase, as these details can vary.

To request a refund, contact CyberGhost support and explicitly state that you are requesting a refund under the money-back guarantee. Refunds are generally processed back to the original payment method, and processing times can vary depending on your payment provider.

It is important to note that CyberGhost states its money-back guarantee applies when you contact support directly, rather than through third-party app stores. If you subscribed through the Apple App Store or Google Play, refund requests must be directed to Apple or Google, as CyberGhost does not control billing for those purchases.

Managing Auto-Renewal

CyberGhost subscriptions renew automatically by default. If you do not want your subscription to renew, you should disable auto-renewal separately from the cancellation process. Disabling auto-renewal alone does not constitute a cancellation and will not trigger a refund.

To turn off auto-renewal:

  1. Log in to your CyberGhost account at the official website.
  2. Go to your subscription or billing settings.
  3. Find the auto-renewal toggle and switch it off.
  4. Confirm the change and save your settings.

Disabling auto-renewal means your subscription will remain active until the current billing period ends, after which it will not charge you again.

After Cancellation

Once cancelled, your access to CyberGhost servers and features will continue until the end of your current paid period unless a refund has been issued, in which case access may be revoked sooner. Remove the CyberGhost application from your devices if you no longer wish to use the service.