ExpressVPN is a well-established VPN provider based in the British Virgin Islands, currently holding an overall score of 68% in our review. If you've decided the service no longer meets your needs, this guide walks through how to cancel your subscription, manage auto-renewal, and understand your refund options.
How to Cancel ExpressVPN
Cancelling ExpressVPN is handled entirely through your online account. There is no option to cancel via the desktop or mobile app directly. Follow these steps:
- Log in to your account — Go to expressvpn.com and sign in using the email address associated with your subscription.
- Navigate to your subscription settings — Once logged in, click on your account name or the subscription section in the dashboard.
- Find the renewal options — Look for the subscription or billing section where your current plan details are displayed.
- Turn off auto-renewal — ExpressVPN does not offer a traditional "cancel subscription" button in all regions. Instead, you disable auto-renewal, which stops future charges while allowing you to use the service until the current billing period ends.
- Confirm your selection — Follow any on-screen prompts to confirm. You should receive a confirmation email acknowledging that auto-renewal has been disabled.
If you subscribed through a third party — such as the Apple App Store or Google Play — you will need to cancel through that platform's subscription management settings, not through the ExpressVPN website.
Turning Off Auto-Renewal
Auto-renewal is enabled by default when you sign up for ExpressVPN. If you do not disable it before your renewal date, you will be charged for another subscription period. It is advisable to turn off auto-renewal well in advance of your billing date to avoid an unwanted charge. Once disabled, your access continues until the end of the period you have already paid for.
ExpressVPN Refund Policy
ExpressVPN advertises a 30-day money-back guarantee on its subscriptions. This applies to plans purchased directly through the ExpressVPN website. If you are within the 30-day window from your original purchase date, you can request a refund by contacting ExpressVPN's customer support through the live chat feature available on their website.
Key points to be aware of regarding refunds:
- The 30-day guarantee applies to the initial purchase, not renewal charges in all cases — check the terms at the time of renewal.
- Refunds for subscriptions purchased through the Apple App Store or Google Play are subject to Apple's and Google's own refund policies, not ExpressVPN's.
- Refund processing times can vary depending on your payment method. Credit card refunds typically take several business days to appear.
- If you have already used the service extensively, the refund may still be honoured under the stated policy, but this is at ExpressVPN's discretion.
Contacting Support
If you encounter difficulties cancelling or requesting a refund, ExpressVPN offers 24/7 live chat support on their website. This is generally the fastest way to reach a representative. Email support is also available if live chat is not accessible.
After Cancellation
Once auto-renewal is turned off and your subscription period expires, your account will move to an inactive state. Your account credentials remain on file, meaning if you choose to resubscribe in the future, you can log back in without creating a new account. It is worth noting that ExpressVPN retains some account data in accordance with its privacy policy, so if you want your data removed, you may need to submit a separate deletion request.