Ivacy VPN is a Singapore-based VPN provider that offers subscription plans on various billing cycles. If you've decided to stop using the service, this guide walks you through how to cancel your subscription, understand the refund policy, and manage auto-renewal settings.

How to Cancel Ivacy VPN

Ivacy VPN does not currently offer a self-service cancellation button within the user dashboard, which means you'll need to contact their support team directly to process a cancellation. Here are the steps to follow:

  1. Log in to your account — Go to ivacy.com and sign in with your registered email address and password.
  2. Locate your subscription details — Navigate to your account dashboard and review your current plan, billing cycle, and renewal date. Make a note of this information before proceeding.
  3. Contact customer support — Ivacy VPN offers 24/7 live chat support on their website. This is generally the fastest method to request a cancellation. You can also submit a support ticket through the client area or reach out via email.
  4. Request cancellation explicitly — When speaking with a support agent, clearly state that you want to cancel your subscription and, if applicable, request a refund. Keep a record of the conversation, including any reference numbers provided.
  5. Confirm cancellation — Ask the support agent to confirm in writing (via chat transcript or email) that your subscription has been cancelled and that no further charges will be applied.

Refund Policy

Ivacy VPN advertises a 30-day money-back guarantee on its plans. This means that if you cancel within 30 days of your initial purchase and meet the conditions set out in their refund policy, you may be eligible for a full refund.

There are some important caveats to be aware of:

  • The money-back guarantee typically applies to first-time purchases and may not cover renewals.
  • Refunds are generally not available if you have exceeded a certain amount of data usage or if the account shows signs of excessive use.
  • Payment methods such as cryptocurrency are often non-refundable, so check the terms specific to your payment method before requesting a refund.
  • Processing times for refunds can vary depending on your payment provider.

It is recommended to review Ivacy's full Terms of Service on their website to understand any exclusions that may apply to your specific situation.

Managing Auto-Renewal

Ivacy VPN subscriptions are set to auto-renew by default. If you do not wish to be charged again at the end of your billing period, you should take steps to disable auto-renewal before your renewal date.

To manage auto-renewal:

  1. Log in to your Ivacy account at ivacy.com.
  2. Navigate to the billing or subscription section of your account dashboard.
  3. Look for an auto-renewal toggle or subscription management option.
  4. If you cannot locate the setting, contact customer support via live chat or support ticket and request that auto-renewal be disabled on your account.

Disabling auto-renewal will allow your subscription to expire at the end of the current billing period without further charges, and you will retain access to the service until that date.

Things to Keep in Mind

  • Cancel well before your renewal date to avoid being charged for another billing cycle.
  • Always request written confirmation of any cancellation or refund request.
  • If you paid through a third-party platform such as the Apple App Store or Google Play, you will need to manage your subscription cancellation directly through that platform rather than through Ivacy's website.
  • Ivacy VPN's support quality can vary, so if you experience delays, follow up persistently and escalate to a supervisor if needed.