IVPN is a privacy-focused VPN provider based in Gibraltar. If you have decided to end your subscription, this guide walks through the cancellation process, refund policy, and how to manage auto-renewal settings.

Understanding IVPN's Account Model

IVPN uses an account ID system rather than requiring an email address to register. This means your account is tied to a unique account ID, which you should have saved when you first signed up. You will need this ID to log in and manage your subscription.

How to Cancel Your IVPN Subscription

  1. Log in to your account. Visit the IVPN website at https://www.ivpn.net and navigate to the client area. Enter your account ID to access your account dashboard.
  1. Locate your subscription details. Once logged in, find the billing or subscription section of your account. Here you will see your current plan, billing cycle, and renewal date.
  1. Disable auto-renewal. IVPN allows you to turn off automatic renewal directly from the account dashboard. Disabling auto-renewal means your subscription will remain active until the current billing period ends, after which it will not renew. Your access continues until the expiry date.
  1. Delete your account (optional). If you wish to fully remove your account, IVPN provides an option to delete it entirely from the account settings. Because IVPN collects minimal personal data due to its privacy-first approach, account deletion is straightforward. Note that deleting your account before the subscription period ends will forfeit any remaining access time.
  1. Confirm the changes. After disabling auto-renewal or deleting your account, verify that the change is reflected in your account dashboard.

Cancelling a Payment Made Through a Third Party

If you paid for IVPN through a third-party platform such as the Apple App Store or Google Play, you will need to cancel through that platform directly rather than through the IVPN website. Steps vary by platform:

  • Apple App Store: Go to Settings > Apple ID > Subscriptions, find IVPN, and cancel from there.
  • Google Play: Open the Play Store, go to Subscriptions, locate IVPN, and select Cancel Subscription.

Refund Policy

IVPN offers a 30-day money-back guarantee for new customers. If you are within the first 30 days of your initial subscription and are not satisfied, you can request a refund by contacting IVPN support. Refund requests are typically handled through their support channels, which can be accessed via the website.

It is important to note that the refund policy may not apply in all circumstances, such as for renewals or accounts that have already been used extensively. Cryptocurrency and cash payments may also have different refund conditions due to the nature of those payment methods. Always review the current terms on the IVPN website to confirm eligibility before requesting a refund.

Managing Auto-Renewal

IVPN gives users direct control over auto-renewal from within the account dashboard. There is no need to contact customer support to disable it. Once turned off, you will not be charged at the end of your current billing period. Your service will continue to work normally until the subscription expires.

If you want to avoid being charged again, it is advisable to disable auto-renewal well before your renewal date rather than waiting until the last moment. Check your account dashboard to confirm the exact expiry date of your current subscription.

Contacting IVPN Support

If you encounter any issues during the cancellation process or need assistance with a refund, IVPN provides customer support through their website. Given their privacy-oriented approach, support is generally handled via email or a contact form rather than live chat.