Mozilla VPN is a subscription-based service operated under Mozilla Corporation, which is headquartered in the United States. If you have decided to cancel your subscription, the process depends on how you originally signed up — whether directly through Mozilla's website or through a third-party platform such as the Apple App Store or Google Play Store.

Cancelling a Direct Mozilla VPN Subscription

If you subscribed directly through Mozilla's website, your subscription is managed through your Firefox Account (now referred to as a Mozilla Account). Follow these steps:

  1. Go to https://www.mozilla.org/products/vpn/ and sign in to your Mozilla Account.
  2. Navigate to your account settings or subscription management page.
  3. Locate the active Mozilla VPN subscription listed under your plan details.
  4. Select the option to cancel or end your subscription.
  5. Follow the on-screen prompts to confirm the cancellation.

Once cancelled, your subscription should remain active until the end of the current billing period. You will not typically be charged again after cancellation, but access continues until the period expires.

Cancelling Through Apple App Store (iOS/macOS)

If you subscribed via an Apple device, the cancellation must be handled through Apple, not Mozilla directly:

  1. Open the Settings app on your Apple device.
  2. Tap your name at the top, then select Subscriptions.
  3. Find Mozilla VPN in the list of active subscriptions.
  4. Tap Cancel Subscription and confirm your choice.

Cancelling Through Google Play Store (Android)

  1. Open the Google Play Store app on your Android device.
  2. Tap your profile icon and go to Payments & Subscriptions, then Subscriptions.
  3. Select Mozilla VPN from the list.
  4. Tap Cancel Subscription and follow the prompts to confirm.

Refund Policy

Mozilla VPN offers a 30-day money-back guarantee for new subscribers who purchase directly through Mozilla's website. If you cancel within 30 days of your initial purchase and have not used the service extensively, you may be eligible to request a refund by contacting Mozilla's support team. Refund requests submitted after 30 days are generally not guaranteed and are handled at Mozilla's discretion.

For subscriptions purchased through the Apple App Store or Google Play Store, refund requests must be submitted directly to Apple or Google respectively, as Mozilla does not control billing for those platforms.

Managing Auto-Renewal

Mozilla VPN subscriptions renew automatically at the end of each billing cycle. To prevent an unexpected charge, it is advisable to cancel before your renewal date rather than on the date itself. You can check your renewal date by logging into your Mozilla Account and reviewing your subscription details. Cancelling does not immediately terminate access — the service remains available through the remainder of the paid period.

If you subscribed through a third-party store, auto-renewal is managed entirely through that platform's subscription settings, so changes must be made there directly.

Contacting Mozilla Support

If you encounter issues during the cancellation process, Mozilla provides customer support through their help center. You can reach support via the Mozilla VPN support page or by submitting a request through your account. Mozilla does not appear to offer live chat or phone support for VPN cancellations, so responses may take some time.

Given that Mozilla VPN is based in the United States, consumer protection laws applicable to your region may also affect your cancellation and refund rights.