Mullvad operates differently from most VPN providers. Rather than requiring a traditional account with your name and email address, Mullvad assigns you an anonymous account number when you sign up. This affects how cancellation and subscription management work, so it is worth understanding the process before you begin.

How Mullvad Billing Works

Mullvad does not use traditional auto-renewing subscriptions in the same way most VPN services do. Instead, you add time to your account manually or set up recurring payments through a payment method of your choice. This means the concept of "cancellation" is slightly different — you are primarily stopping future payments rather than terminating a contract.

Stopping Automatic Payments

If you have set up an automatic payment method such as a credit card or PayPal recurring billing, here is how to stop it:

  1. Go to the Mullvad website at mullvad.net and navigate to the account login page.
  2. Enter your account number to log in. There is no username or password — only the account number you were issued when you signed up.
  3. Once logged in, navigate to the account management section.
  4. Locate the payment or subscription area where your active payment method is listed.
  5. Select the option to remove or cancel the recurring payment. This will prevent any future charges from being processed.
  6. Confirm the cancellation when prompted.

Your account will remain active until the prepaid time you have already purchased runs out. Mullvad does not terminate access immediately upon stopping payments.

If You Paid Through PayPal

If your recurring payments are managed through PayPal, you may need to cancel the billing agreement directly within your PayPal account rather than through Mullvad's website. To do this, log in to PayPal, navigate to your settings, find automatic payments or pre-approved payments, and cancel the agreement associated with Mullvad.

If You Paid Through the App Stores

If you subscribed to Mullvad through the Apple App Store or Google Play Store, cancellation must be handled through the respective platform. Go to your subscription settings in the App Store or Google Play and cancel the Mullvad subscription from there. Mullvad itself does not have access to manage these billing relationships.

Refund Policy

Mullvad's refund policy is not a standard 30-day money-back guarantee that many VPN providers advertise. Mullvad evaluates refund requests on a case-by-case basis. Because of the anonymous and prepaid nature of its service, refunds are generally more straightforward to request than with subscription-based services, but they are not automatically guaranteed. If you believe you are entitled to a refund, contact Mullvad's support team and explain your situation. Refund eligibility may depend on how much service time has been used and the payment method involved.

Letting Your Account Expire

If you do not want to go through a formal cancellation process, you can simply allow your account to expire naturally. Once the prepaid time on your account reaches zero, the account becomes inactive and you will no longer be billed — provided no recurring payment is set up. This is a common approach among Mullvad users given the anonymous, prepaid structure of the service.

Deleting Your Account

If you wish to fully remove your account, you can delete it from within the account management page after logging in with your account number. Deleting your account will permanently remove it and any remaining subscription time associated with it. This action is irreversible.

Final Notes

Because Mullvad accounts are anonymous and tied only to an account number, it is important to keep that number in a safe place before and during the cancellation process. Without it, you cannot access your account to manage or cancel payments. If you have lost your account number, Mullvad's support team may be able to assist depending on your payment method.