PureVPN is a VPN provider registered in the British Virgin Islands. If you've decided the service no longer meets your needs, this guide covers how to cancel your subscription, understand the refund policy, and manage auto-renewal settings.

How to Cancel PureVPN

PureVPN does not offer a self-service cancellation option directly through the member area dashboard. To cancel your subscription, you will need to contact PureVPN's support team directly. Here are the available methods:

Option 1: Live Chat

  1. Go to purevpn.com and locate the live chat widget, typically found in the bottom corner of the page.
  2. Start a chat session and inform the agent that you want to cancel your subscription.
  3. You may be asked to verify your identity by providing the email address associated with your account.
  4. Request a cancellation confirmation in writing or via email once the process is complete.

Option 2: Support Ticket

  1. Log in to your PureVPN member area at purevpn.com.
  2. Navigate to the support or help section and submit a cancellation request ticket.
  3. Clearly state that you wish to cancel your subscription and, if applicable, request a refund.
  4. Keep a record of the ticket number for your reference.
  5. Wait for a response from the support team, which may take up to 24–48 hours.

Option 3: Email

You can also send a cancellation request directly to PureVPN's support email. Include your account email address, your request to cancel, and any relevant order or account details to help verify your identity and speed up the process.

Refund Policy

PureVPN advertises a 31-day money-back guarantee on its plans. This means you can request a refund within 31 days of your initial purchase if you are not satisfied with the service. A few important points to be aware of:

  • The money-back guarantee typically applies to the first purchase and may not cover renewals.
  • Refunds are generally not available for monthly subscription plans in all cases — check the specific terms at the time of purchase.
  • Add-on services or features purchased separately may have different refund conditions.
  • Refunds are processed back to the original payment method and can take several business days to appear, depending on your bank or payment provider.

Always review the current refund terms on PureVPN's official website before making a purchase, as policies can change.

Managing Auto-Renewal

PureVPN subscriptions renew automatically by default. If you want to prevent an upcoming charge, you should disable auto-renewal ahead of your next billing date rather than waiting until after you've been charged.

To turn off auto-renewal:

  1. Log in to your PureVPN member area.
  2. Navigate to your subscription or billing settings.
  3. Look for an auto-renewal or subscription management option.
  4. Follow the steps to disable automatic renewal.

If you cannot locate the auto-renewal toggle in your account settings, contact PureVPN support via live chat or ticket to request that it be disabled manually. Always do this with sufficient time before your renewal date — ideally at least a few days in advance.

Important Considerations

  • Cancelling your subscription or disabling auto-renewal does not automatically entitle you to a refund. You must submit a separate refund request within the eligible window.
  • If you paid through a third-party platform such as the Apple App Store or Google Play, you will need to manage your subscription and cancellation through that platform directly, not through PureVPN's website.
  • Keep copies of any cancellation confirmations or support correspondence in case of billing disputes.