VPN Unlimited is a VPN service operated by KeepSolid Inc. and based in the United States. If you have decided to cancel your subscription, this guide explains how to do so, how refunds work, and how to manage auto-renewal settings.
How to Cancel VPN Unlimited
The cancellation process depends on where you originally purchased your subscription. VPN Unlimited is available through its own website as well as through third-party platforms such as the Apple App Store, Google Play Store, and other retailers.
Canceling a Direct (KeepSolid) Subscription
If you subscribed directly through the VPN Unlimited website:
- Log in to your KeepSolid account at the VPN Unlimited website (https://vpnunlimitedapp.com).
- Navigate to your account settings or subscription management area.
- Locate your active subscription and find the option to cancel or disable auto-renewal.
- Follow the on-screen prompts to confirm your cancellation.
- You should receive a confirmation email once the process is complete. Keep this for your records.
Your subscription will typically remain active until the end of the current billing period, after which it will not renew.
Canceling via Apple App Store (iOS/macOS)
If you subscribed through Apple:
- Open the Settings app on your device and tap your Apple ID.
- Go to Subscriptions and locate VPN Unlimited.
- Select the subscription and tap Cancel Subscription.
- Confirm the cancellation when prompted.
Canceling via Google Play Store (Android)
If you subscribed through Google Play:
- Open the Google Play Store app.
- Tap your profile icon and go to Payments & subscriptions, then Subscriptions.
- Find VPN Unlimited and tap Cancel subscription.
- Follow the steps to confirm.
Note that cancellations must be made through the same platform used for the original purchase. KeepSolid cannot process refunds or cancellations for subscriptions purchased through Apple or Google — those must be handled directly by those platforms.
Refund Policy
VPN Unlimited states that it offers a 30-day money-back guarantee for subscriptions purchased directly through its website. To request a refund, you will need to contact KeepSolid customer support through the official website and provide your account details and reason for the request. Refunds are generally issued to the original payment method.
Refunds for purchases made through the Apple App Store or Google Play Store are subject to the refund policies of those respective platforms, not KeepSolid's policy. You will need to submit refund requests directly to Apple or Google in those cases.
Lifetime plan purchases may have different refund terms. It is advisable to review the terms of service or contact support directly before assuming a refund is available.
Managing Auto-Renewal
Auto-renewal is enabled by default on most VPN Unlimited subscription plans. If you want to prevent future charges without canceling your current access immediately, disabling auto-renewal is the appropriate step. You can do this through your KeepSolid account dashboard for direct subscriptions, or through your App Store or Google Play account settings for platform-based subscriptions.
It is recommended to disable auto-renewal at least 24 hours before your next billing date to avoid being charged for another cycle.
Contacting Support
If you encounter difficulties during the cancellation or refund process, VPN Unlimited's customer support can be reached through the support portal on the official website. Having your order confirmation, registered email address, and subscription details ready will help speed up the process.
Given that VPN Unlimited is based in the United States, it is not subject to GDPR-based cancellation rights, so users should rely on the stated money-back guarantee and terms of service when seeking refunds.