TorGuard is a VPN provider based in the United States that offers a range of subscription plans for individuals and businesses. If you have decided to cancel your TorGuard subscription, this guide walks you through the cancellation process, refund eligibility, and how to manage auto-renewal settings.

How to Cancel TorGuard

TorGuard does not offer a one-click cancellation button through its client portal in the traditional sense. The cancellation process requires you to submit a request through their support system. Follow these steps:

  1. Log in to your account — Visit torguard.net and sign in using your registered email address and password.
  1. Navigate to the Support section — Once logged in, locate the support or help desk area from the main navigation menu.
  1. Submit a cancellation ticket — Open a new support ticket and clearly state that you want to cancel your subscription. Include your account details such as your registered email address and any relevant order or subscription information to help the support team locate your account quickly.
  1. Wait for confirmation — TorGuard's support team will process your request and send a confirmation to your registered email address. Response times can vary, so it is advisable to submit your request well before your next billing date to avoid being charged for an additional billing cycle.
  1. Check your email — Once the cancellation is confirmed, keep the confirmation email for your records as proof that the subscription was cancelled.

Alternatively, some users have had success managing their subscription status directly through the client billing area. It is worth checking under your active services or subscriptions within the account dashboard to see if a direct cancellation or non-renewal option is available, as the interface may have been updated.

Refund Policy

TorGuard advertises a 7-day money-back guarantee on its VPN plans. If you are within this window from the date of your initial purchase, you may be eligible to request a refund when submitting your cancellation ticket. To request a refund, clearly state in your support ticket that you are requesting a refund under the money-back guarantee, along with your order details.

It is important to note that this refund window is relatively short compared to some other VPN providers that offer 30-day guarantees. If you are outside the 7-day period, TorGuard does not typically issue refunds, and any remaining subscription time will not be reimbursed. There are also limitations to the money-back guarantee — for example, it generally does not apply to dedicated IP addresses, certain add-on services, or subscriptions purchased through third-party resellers.

Always review TorGuard's current terms of service for the most up-to-date refund policy details, as these conditions can change.

Managing Auto-Renewal

TorGuard subscriptions are set to auto-renew by default, meaning your payment method will be charged automatically at the end of each billing cycle unless you take action. To prevent an unwanted charge:

  • Log in to your TorGuard account and visit the billing or services section of your dashboard.
  • Look for an option to disable auto-renewal on your active subscription. This is sometimes listed under service settings or as a "Do Not Renew" toggle.
  • If you cannot locate this option, submit a support ticket requesting that auto-renewal be disabled on your account before your next renewal date.

Disabling auto-renewal keeps your service active until the end of the current billing period without triggering a new charge. This is a useful option if you want to continue using the service through the end of a paid period but do not intend to continue afterward.

Important Considerations

  • TorGuard is headquartered in the United States, which means it operates under US jurisdiction and its associated legal framework.
  • Always cancel or disable auto-renewal before your next billing date, not on the day of renewal, to give the support team time to process your request.
  • If you paid via PayPal or a credit card, you may also consider contacting your payment provider if you encounter issues, though resolving the matter directly with TorGuard first is recommended.