hide.me VPN is a Malaysia-based VPN provider with an overall review score of 94%. If you've decided the service no longer fits your needs, this guide walks you through how to cancel your subscription, understand the refund policy, and manage auto-renewal settings.

How to Cancel hide.me VPN

Cancelling your hide.me VPN subscription is handled directly through your account dashboard on the hide.me website. Follow these steps:

  1. Log in to your account. Visit hide.me and sign in using your registered email address and password.
  2. Navigate to the billing or subscription section. Once logged in, locate the account or billing settings, typically found in the top-right menu or within your profile dashboard.
  3. Find your active subscription. Look for a section labelled "Subscriptions," "My Plan," or similar. Your current active plan and renewal date will be displayed here.
  4. Select the cancellation option. Click on "Cancel Subscription" or a similar option. You may be asked to confirm your decision or provide a reason for cancelling.
  5. Confirm the cancellation. Complete any confirmation steps as prompted. You should receive a confirmation email once the cancellation has been processed.

If you encounter difficulties cancelling through the dashboard, hide.me provides customer support via live chat and a support ticket system available on their website. Contacting support directly is an effective alternative if the self-service cancellation option is unclear or unavailable.

Refund Policy

hide.me VPN offers a 30-day money-back guarantee on paid plans. This means that if you cancel within 30 days of your initial purchase, you are generally eligible to request a full refund. The money-back guarantee applies to new subscriptions rather than renewals, so it is important to act within this window if you are unsatisfied after signing up.

To request a refund, you will typically need to contact hide.me customer support after cancelling your subscription. Provide your account details and the reason for your refund request. Refund processing times can vary depending on your payment method and financial institution.

Note that refund eligibility may differ depending on the payment method used and the specific plan purchased. It is advisable to review the terms and conditions on the hide.me website or contact support for clarification specific to your situation.

Managing Auto-Renewal

By default, hide.me VPN subscriptions are set to auto-renew at the end of each billing cycle. If you do not wish to be charged for a renewal, you should disable auto-renewal before your next billing date. To do this:

  1. Log in to your hide.me account.
  2. Go to the billing or subscription management section.
  3. Locate the auto-renewal toggle or setting.
  4. Disable or turn off auto-renewal.
  5. Save any changes and verify that the setting has been updated.

Disabling auto-renewal does not immediately cancel your subscription — you will retain access to the VPN service until the end of your current paid period. After that date, the subscription will simply not renew.

If you are approaching a renewal date and want to avoid being charged, it is recommended to manage this setting well in advance, as processing times and time zone differences can occasionally cause delays.

Additional Notes

hide.me also offers a free plan with limited features, which does not require a payment method and therefore has no billing or cancellation concerns. If you are on a paid plan and switch to the free tier rather than cancelling entirely, be sure to confirm that your paid subscription has been properly cancelled to avoid future charges.

For any billing disputes or issues not resolved through the standard cancellation process, hide.me's support team can be contacted through the official website at https://hide.me.