Surfshark is a Netherlands-based VPN provider with an overall score of 87% on our review platform. If you've decided the service no longer meets your needs, this guide explains how to cancel your subscription, manage auto-renewal, and understand the refund policy before you take action.
Understanding Surfshark's Refund Policy
Surfshark offers a 30-day money-back guarantee on its subscriptions. This applies to new purchases and means you can request a full refund within 30 days of your initial payment without needing to provide a specific reason. After this window closes, refunds are generally not issued for the remaining subscription period, so timing your cancellation request matters.
Note that the money-back guarantee may not apply to renewals or to subscriptions purchased through third-party platforms such as the Apple App Store or Google Play Store. Those purchases are governed by the respective platform's refund policies, not Surfshark's directly.
How to Cancel Auto-Renewal
Canceling auto-renewal prevents future charges without immediately terminating your access. You will continue to have full access to Surfshark until the end of your current billing period.
To turn off auto-renewal through the Surfshark website:
- Go to surfshark.com and log in to your account using your registered email and password.
- Navigate to your Account settings, typically found by clicking your profile icon or name in the top right corner.
- Select the Subscription or Billing section from the menu.
- Locate the auto-renewal toggle or the option labeled Cancel Subscription or Manage Subscription.
- Follow the on-screen prompts to confirm that you want to disable auto-renewal.
- You should receive a confirmation email. Keep this for your records.
If you purchased through the Apple App Store, manage your subscription by going to Settings > Apple ID > Subscriptions on your iOS device and canceling from there. For Google Play Store purchases, go to Google Play > Subscriptions and cancel directly through that interface.
How to Request a Refund
If you are within the 30-day money-back guarantee window, you can request a refund through Surfshark's customer support.
- Visit surfshark.com and log in to your account.
- Open the Support section and start a live chat session, or navigate to the Help Center to submit a support ticket.
- Inform the support agent or ticket system that you want to cancel and request a refund under the 30-day money-back guarantee.
- Provide your account email and any relevant order details if requested.
- The support team will process the cancellation and initiate the refund. Processing times vary depending on your payment method and bank, but typically take several business days.
Surfshark's live chat support is available 24/7, which makes the refund request process straightforward in most cases.
What Happens After Cancellation
Once your subscription is canceled and auto-renewal is disabled, your account access will remain active until the current subscription period ends. After that date, you will lose access to Surfshark's VPN servers and features. Your account credentials may remain in the system, but the service will no longer be functional without an active subscription.
If you received a refund, account access is typically revoked sooner, often immediately or within a short window after the refund is processed.
Things to Check Before Canceling
- Confirm whether you are within the 30-day refund window before initiating the process.
- Note your subscription renewal date so you do not miss the cancellation window for future billing cycles.
- If you used a third-party payment method or platform, contact that platform directly for refund and cancellation procedures.
- Download any account-related invoices or receipts from your billing section before canceling, as access to these may be limited afterward.